“It was critical to have a skilled partner like XAPP help us create our conversational AI. We looked at all of the leading technology companies & agencies in the market, but XAPP’s technology, strategy expertise, years of experience, credentials with some of the largest brands and media companies plus high recommendations from Amazon, Google and Dialogflow were important factors in the decision. Their down-to-earth style has made them a pleasure to work with.”
— Rob McCracken, Scripps
Accordingly, research suggests 85% of customer interactions will be non-human. Therefore, it’s important for enterprises to create consistent conversations across these interfaces.
Google Assistant available on over 1 billion devices.
Amazon announced there are now hundreds of millions of Alexa-enabled devices in customers’ hands and customers interact with Alexa billions of times each week.
Facebook Messenger reaches over 1 billion users.
It’s very difficult to train the AI to speak intelligently on behalf of an enterprise. This is because there are 1,000,000s of combinations of ways people can talk to a company. For example, there are 3,000 ways just to tell a virtual assistant to set an alarm.
The underlying AI is smart about general knowledge but it’s up to you to teach the AI about your domain.
The current method is to use brute force to train the AI, requiring 1,000s of staff hours. Even the best conversation designers can’t come close to getting this level of complexity right. The result is many large companies create conversational experiences that frustrate customers.
There is an optimal conversation for every enterprise domain based on their business objectives and corporate data architecture.
Our Optimal Conversation Studio™ harnesses your domain knowledge to train any of the leading AIs from Google, Amazon, Microsoft, etc.
There is an optimal conversation for every enterprise domain based on their business objectives and corporate data architecture.
Our Optimal Conversation Studio™ harnesses your domain knowledge to train any of the leading AIs from Google, Amazon, Microsoft, etc.
