Competitive pressures and artificial intelligence (AI) are changing the landscape of customer service, raising customer expectations in terms of answering their questions and resolving their issues. Today’s customers expect a higher level of service and the best way to earn and retain their loyalty is with quick resolution of problems with as little effort as possible on their part.
PepsiCo is one of the world’s largest food & beverage companies. With billions of consumers worldwide, PepsiCo was looking for innovative ways to improve the consumer experience, proactively share information on their corporate sustainability efforts, and help their consumers find retailers where they could buy their favorite PepsiCo beverages.
XAPP AI is one of the first AWS Partners to achieve the new AWS Applied AI competency in the Machine Learning category demonstrating our experience and expertise in building machine learning solutions and integrations on AWS.
Pat Higbie, Co-founder and CEO XAPP AI Dr. Andrew Ng is a leading authority on AI transformation — he knows what works and what doesn’t work
Optimal Conversation™ Studio (OC Studio) from XAPP AI has been recognized as one of CIOReview’s “Most Promising Conversational Platform Providers” for 2020. The award is a
Last month I met General Jim Mattis at the LIFT Summit where he told his story of why there is “No Better Friend and No Worse
All digital interfaces will soon be conversational. Why? Because customers crave convenience and they want to be understood. Conversational AI interfaces give them the ability to
mart speakers are now used by more than 60 million U.S. adults with a 40% annual growth rate and there are twice as many monthly active users of voice assistants on smartphones. The adoption rate of voice is actually faster in many countries that have more recently gained access to Amazon Alexa and Google Assistant. Voice assistants quickly transitioned from a novelty to a robust and active consumer engagement channel.
A lot of planning goes into designing and building Alexa skills and Google Actions. And, there may be detailed plans about the launch and how to drive initial consumer interest. However, we have seen few people give much thought to what happens next. At XAPP, we believe that Launch is Day One of your voice app lifecycle.
With Amazon maintaining smart speaker market share over 60%, we often have brands and agencies ask us if it’s worth it to also support Google Assistant. The simple answer is yes for six reasons.
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