We are thrilled to share news underscoring the innovative spirit and leadership of XAPP AI. Our CEO, Pat Higbie, has been honored with an invitation to join the prestigious Mindshare Class of 2024, a recognition that highlights not just individual achievement but also the forward momentum of our entire company
We’re using AI to aid the Home Services industry. With this focus, we can enhance, and augment common workflows to aid in answering questions and scheduling service calls. This vertical focus is a differentiator for XAPP AI, and allows us to integrate deeply with field service management platforms and CRMS used by HVAC companies, roofers, and more.
It’s also important to understand the language of these SMBs. What’s a SEER rating? Do you recommend a split-system? We’ve spent a great deal of time teaching our AI the nomenclature of this specific vertical, and the end result is obvious.
If you ask business leaders to look into a crystal ball and predict what will happen in 2024, you are guaranteed a response that includes a reference to AI. In 2023, the adoption of artificial intelligence went from a futuristic pipe dream to a rapidly evolving reality transforming the business landscape. 2024 promises to be a year of continued AI growth, with its impact reaching into every corner of the business world. Here are some bold predictions for how AI will shape the business landscape in the year ahead.
Small businesses in the home services industries like HVAC, plumbing, and roofing professionals, often experience significant fluctuations in call volume throughout the year due to seasonal factors. AI-powered digital messaging can help these businesses better prepare for periods of high demand and optimize their staffing and resources accordingly.
Companies have historically spent a lot of time, energy, and money investing in human-led first-touch experiences. As the labor market tightens and customer expectations increase, offering a consistent experience has become increasingly difficult. XAPP AI can help.
Many small business owners find themselves trying to do more with fewer people, and the employee and customer experience suffers. To help alleviate some of the burden, we’re proud to announce that small businesses can now add a XAPP AI-powered chatbot to their website for free.
It’s important to design chatbot conversations and experiences carefully to ensure that they are effective and engaging. XAPP AI’s chat experience interface was built using strong design principles as a foundational driver of usage and engagement.
Steve Jobs once eloquently remarked, “What a computer is to me is it’s the most remarkable tool that we’ve ever come up with, and it’s the equivalent of a bicycle for our minds.” This powerful metaphor captured the essence of the computer revolution – a device that amplified our mental faculties, just as a bicycle amplifies our physical prowess. In the same vein, let me introduce a new metaphor: AI is the exercise room for productivity.
People buy differently today than they used to. When they’re able to get answers to their questions in a self-service way, that starts to build trust. As the conversation continues, with the user feeling a strong sense of control, they’ll often be more willing to tell you something about themselves and their intentions. From there, it’s a lot easier to drive them to conversion and capture that lead information.
If you’re an SMB owner who’s interested in using AI, be sure to have a clear understanding of your needs before diving into the capabilities of the technology. Let your expertise in your business be an anchor as you begin exploring the world of AI.
855-491-2959
703-822-5314
XAPP AI is a trademark of XAPP AI, LLC