A High-Quality Chatbot Solution Needs High Conversational AI Competency
Today, Conversational AI powered chatbots are being used for everything from customer service to lead generation and sales. Many market-leading companies offer chatbots on their homepage, knowing that the now familiar chat option gives customers a readily accessible path for self-service, which in turn should improve their overall experience. The higher the “Conversational AI-IQ” of the solution is, the higher the likelihood of an improved experience.
The efficacy of Conversational AI powered chatbot solutions is determined by three things: the strength and flexibility of the underlying technology, the implementation of the solution, and how it works within the context of the full customer journey.