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81% of consumers prefer self-service before contacting a company. Their expectations are vastly different per channel. If not met appropriately, they may leave for the competition, or drain valuable company resources by contacting an agent.
All our solutions operate on a digital brain we term the Unified Knowledge Model™. This model ensures uniformity in content understanding, industry models, and intent recognition across all channels. With the added support of industry-specific FAQs, it guarantees a consistent self-service experience regardless of how your customer interacts with your business.
Traditional scheduling using a rigid form on a website is not the best way to get more bookings. XAPP’s AI Scheduler is scheduling reimagined. Our streamlined experience eliminates most of the unnecessary steps required to create a job in field service management platforms.
Bookings with ease
Let users connect with you
Start conversations first, before your competition
Add AI to your Google Business Profile for automated direct communication with customers from search results, improving real-time engagement. This boosts accessibility and lets users schedule services even before they visit your website
Connect your profile automatically
Users can connect directly from Google Maps
Start booking first, before your competition
Bookings beyond your website
Our intelligent assistant possesses a deep understanding of your business, recognizes the intent behind questions, and efficiently manages queries, lead captures, and scheduling at precisely the right time.
Understand and respond to customer queries naturally
AI ensures your presence round the clock
Grasping industry terms, recognizing custom intent
Streamline interactions, increase ease-of-use
Seamlessly transition from AI to human
Visitors use websites differently. While some use chat to connect directly with a company, others begin with the search bar when they’re researching and not yet ready to engage. Our Intelligent Search solution caters to these researching customers by using in-depth knowledge of your business and industry FAQs, which helps reduce drop-offs and progresses them further in their purchasing journey.
Search by meaning, not keywords
Common industry questions pre-loaded
Improve deflection, convert more users
Empower users who prefer search over chat
Streamline your operations and improve efficiency, leading to a more cohesive and optimized user experience. XAPP integrates with many major CRM, field service management and digital marketing agencies. Don’t see your platform listed? Let us know and we’ll do our best to add it to our partner list
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XAPP AI is a trademark of XAPP AI, LLC