Xapp Labs is our Research and Development portal. This is where we share our latest efforts to advance search and conversational AI. It’s also an area we devote to sharing in more details about our efforts with applied AI solutions for self service. Check back regularly for updates.
Recent Articles
February 14, 2023
Assisting Agents with AI
Contact centers are facing increased demand, while staffing and training remain a barrier. Realize productivity gains using powerful AI services, streamline common call types to improve handle time, and supplement domain knowledge
Topics: Live Transcription, Comprehension, Agent Augmentation, Contact Centers
January 26, 2023
The Power of Suggestion
Conversational experiences can be intimidating when you don’t know what you can ask. Auto-suggestions are a way to train users on the types of phrases they can ask, and aids in discovery of capabilities.
Topics: Navigation, FAQs, Discovery, Design
August 16, 2022
Search Video & Audio with Conversational AI
Watch a demonstration taking media content from Nasa’s website. See examples of questions you can ask to surface relevant content from both video and audio files with native support to play those media files directly in search and chat.
Topics: Conversational AI, Intelligent Search, Natural Language Queries
August 10, 2022
Introducing Intelligent Search
We’re excited to share our new search experience just released! It’s as easy as installing our chat widget, and we walk through the subtle differences in user behavior and expection.
Topics: Symantec Search, Insight Engines, Reading Comprehension