Xapp Labs is our Research and Development portal.  This is where we share our latest efforts to advance search and conversational AI.  It’s also an area we devote to sharing in more details about our efforts with applied AI solutions for self service.  Check back regularly for updates.    

Recent Articles

May 19, 2023

Creating with Generative AI

In this new age of AI, learn to unlock creative super-powers to build useful things for your business.  You don’t need to be a developer or graphic artist to produce high quality content.  Learn how to leverage new tools driven my simple text prompts

Topics:  LLMs, Image Generation, Text Generation, Text to Speech, Productivity

February 14, 2023

Assisting Agents with AI

Contact centers are facing increased demand, while staffing and training remain a barrier. Realize productivity gains using powerful AI services, streamline common call types to improve handle time, and supplement domain knowledge 

Topics:  Live Transcription, Comprehension, Agent Augmentation, Contact Centers

January 26, 2023

The Power of Suggestion

Conversational experiences can be intimidating when you don’t know what you can ask.  Auto-suggestions are a way to train users on the types of phrases they can ask, and aids in discovery of capabilities.

Topics:  Navigation, FAQs, Discovery, Design

August 16, 2022

Search Video & Audio with Conversational AI

Watch a demonstration taking media content from Nasa’s website.  See examples of questions you can ask to surface relevant content from both video and audio files with native support to play those media files directly in search and chat.

Topics:  Conversational AI, Intelligent Search, Natural Language Queries

August 10, 2022

Introducing Intelligent Search

We’re excited to share our new search experience just released!  It’s as easy as installing our chat widget, and we walk through the subtle differences in user behavior and expection.

Topics:  Symantec Search, Insight Engines, Reading Comprehension