Xapp Labs is our Research and Development portal. This is where we share our latest efforts to advance search and conversational AI. It’s also an area we devote to sharing in more details about our efforts with applied AI solutions for self service. Check back regularly for updates.
Assisting Agents with AI
Contact centers are facing increased demand, while staffing and training remain a barrier. Realize productivity gains using powerful AI services, streamline common call types to improve handle time, and supplement domain knowledge
Topics: Live Transcription, Comprehension, Agent Augmentation, Contact Centers
Search Video & Audio with Conversational AI
Watch a demonstration taking media content from Nasa’s website. See examples of questions you can ask to surface relevant content from both video and audio files with native support to play those media files directly in search and chat.
Topics: Conversational AI, Intelligent Search, Natural Language Queries