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XAPP AI is a Conversational AI (CAI) startup that was spun out of the industry leading XAPPmedia brand in 2021.
XAPPmedia was founded in 2012 and was first to market with interactive audio ads for mobile and smart speakers. The company developed Optimal Conversation™ Studio (OC Studio), to enable the creation of Conversational AI apps at scale. Voice Cast from XAPPmedia is powered by OC Studio.
As the CAI market continued to develop and consumer’s expectations evolved, XAPP AI was formed as a separate entity to sell OC. This allowed for full focus and investment into building a SaaS platform that would enable customers and partners to implement cutting edge CAI experiences across all channels including webchat, website search, text, smart speaker and telephony.
XAPP AI was one of the first SaaS companies to achieve AWS Competencies in both Conversational AI and Applied AI, achievements that have helped it continue to serve thousands of enterprise, public sector, and SMB clients with delightful consumer experiences at scale.
XAPP AI helps Home Service businesses transform their customer interactions with AI. Our deep understanding in this space allows us to provide industry models with expertise in HVAC, plumbing, and electrical services just to name a few. With our integrations into the most popular field service management platforms, we make it simple for non-technical users to create and install AI solutions on their website and Google business profile.
We build best in class conversational AI platforms and solutions. We think like users of our creations and strive for elegance and simplicity through thought, care and attention to detail in meeting our customers’ needs. We design quality into form and function and test obsessively to ensure exceptional value and performance. We are dedicated to continual quality improvement to always deliver the best products.
We are customer obsessed and we seek to serve as measured through individual moments of truth. Every time a customer, partner or end user comes in contact with a XAPP product, solution, website, document or person constitutes a moment of truth. Service relies on communication and responsiveness. We listen to our customers, partners and end users to understand their needs and delight them in our solutions.
XAPP AI leads through innovation. We are hungry to learn with a growth mindset about new market opportunities, technologies and business models and to build products and solutions that simply work better for our customers, partners and end users. We strive to innovate every day in ways large and small in the products we build and the solutions we deliver and in the way we do business. We constantly work to improve our offerings and make XAPP AI best in class.
The people we are and the people we serve are paramount. We are inclusive and value mutual respect and we earn respect through our contributions and by investing our respect in others and valuing their contributions. We treat others with dignity.
Success depends on commitment and dedication in balance with healthy lives. We are a family of individuals united by our shared mission to be our best and deliver best in class conversational solutions that empower our customers. We give the extra effort needed to do things right, to relentlessly pursue quality, reliability, performance, empathy and integrity in everything we do.
Frank Raines Role: Board Director & Co-Founder
Frank Raines is Executive Chairman and co-founder of XAPPmedia. In that role he provides strategic guidance, assists in marketing and fundraising, and leads the board in oversight of the management team. Frank is the retired Chairman and CEO of Fannie Mae and previously was a General Partner of the investment bank Lazard Freres & Co. He was also the Director of the Office of Management and Budget in the Clinton Administration. He has served on the board of Directors of six Fortune 100 companies. Frank also served as Co-Chairman of the Business Roundtable and Vice Chairman of the Business Council.
Frank has been an investor and board member of several start-up companies including Revolution Health (merged with Everyday Health), Revolution Money (acquired by American Express), Extend Health (acquired by Towers Watson), and Exclusive Resorts. Frank is a graduate of Harvard College and Harvard Law School. He attended Magdalen College, Oxford University as a Rhodes Scholar.
Pat Higbie Role: CEO & Co-Founder
Pat is an entrepreneur with a career of building technology firms from the ground up. He is building a culture at XAPP that fosters ownership, commitment and innovation from every team member and partner. Prior to XAPP, he was EVP at Xtone; and before that was Founder and CEO of DataFocus. DataFocus was a pioneer in data modeling and relational data base design and later developed NuTCRACKER. He sold the services business to CIBER, and the NuTCRACKER business to MKS (now PTC).
Pat received a BS in Civil Engineering with High Honors from the U. S. Coast Guard Academy and an MS in Civil Engineering from the University of Illinois where he was inducted into the Phi Kappa Phi Honor Society. He is a registered Professional Engineer in the Commonwealth of Virginia.
Curt Kolcun Role: Executive Chairman & Co-Founder
Curt’s an accomplished leader, senior executive, and company officer with over 35 years of success advancing technology solutions, leading significant sales organizations, & delivering sustainable long-term growth. He was previously vice president of U.S. Public Sector at Microsoft, with over 27 years of strong results. He was responsible for a multi-billion-dollar business leading a team of sales & technical professionals serving federal, state, and local governments, system integrators, educational institutions, and partners across the United States. His team was focused on delivering mission critical solutions and fostering the evolution of cloud based public sector capabilities. He started his professional and technical career in the U.S. Air Force.
Curt currently serves on the executive committee of the USO National Capital District. He has received numerous awards in recognition of his industry and civic contributions. He is an avid Washington Capitals fan.
Michael Myers Role: Leads Product and Engineering & Co-Founder
Michael Myers has built a career on bringing new and exciting technologies to market. After working on autonomous vehicles in college, he moved on to the RFID business, developing innovative technology for the Department of Defense, as well as for social media platforms. Prior to joining XAPP, he partnered with John Kelvie of Bespoken Tools, at Atomizer Software where he concentrated on mobile and web development.
Michael has a Bachelor of Science degree from the University of Virginia and is also an avid ultra-marathoner.
Adam Tiberian Role: Leads Sales and Marketing at XAPP AI
Adam is the VP of Sales at XAPP AI. He joined the XAPP team in September 2021 to spearhead sales strategy, drive revenue growth, and ensure our clients have the best possible outcomes.
Adam has 20 years’ experience in sales leaderships roles with the last 10 focused on SaaS solutions and optimizing the sales process. Prior to joining XAPP, Adam was the SVP of Sales for a national SaaS organization that focused on the financial, retail, and nonprofit sectors.
When away from work, Adam enjoys spending time with his wife and two kids navigating the Charleston waterways or volunteering at the local aquarium with his daughter.
Pete Haas Role: Helps customers solve business challenges with practical AI solutions
Pete is a veteran in voice and conversational AI. His achievements developing intelligent voice assistants have earned recognition, and awards in the industry. Named a top 40 Voice AI influencer to follow in 2020, he’s a frequent writer and presenter on applied AI.
Since receiving his Master’s degree in Information Systems, he’s worked with Experian, Samsung’s voice assistant team, and various contact centers before joining XAPP AI.
In his downtime, he enjoys playing piano and guitar while spending time with his family in the foothills of the Smoky Mountains.
James Boden Role: Manage and deliver conversational AI experiences
James joined XAPP in 2018 and currently serves as a Project Manager focusing primarily on enterprise customers. Throughout his time here he has held a variety of responsibilities from customer success and data analysis to conversation design and business strategy. Some of his work at XAPP includes an omnichannel experience across voice and chat for PepsiCo and a children’s game on Google Nest Hub for TIME for Kids.
James holds a Master of Science in Commerce with a focus in Marketing and Management from the University of Virginia, and a Bachelor of Arts in Communications from Denison University. He enjoys his time outdoors fishing and is a passionate Washington Capitals fan.
Bela Vizy Role: Creates custom voice applications for various assistant and messaging platforms
Bela has a Master’s degree in electrical engineering and many years experience in the computer industry as an application developer, but also as a systems administrator. He worked for many successful software companies both in Europe and in the United States.
In his free time, he enjoys cooking, playing video games, and traveling.
Chris Dietz Role: Lead AWS Architect
Chris started his career as a software engineer developing software for automated insulin pumps for people with diabetes. Later he became an Android mobile applications developer for the United States Army’s mobile initiative. These applications included a wide variety of features including GPS tracking, chat, inventory tracking, and even an animated comic book.
He later moved to San Francisco, California developing a wide variety of mobile applications before moving to the Washington DC area as XAPPmedia’s lead mobile engineer. Two years after working for XAPP, he found an interest in AWS Serverless technology and made a pivot to become an AWS Architect.
He now builds and maintains the backend infrastructure that powers XAPP.AI’s technology. Chris has a bachelors degree in Computer Science and Mathematics from the University of Alabama in Huntsville.
In his free time he likes to cook, and is an amateur competitive powerlifter.
Jason Radin Role: Lead tester for XAPP AI
Jason Radin is the lead Q&A tester for XAPP AI. He comes to us from our sister company XAPP Media where he was a Q&A specialist for Alexa and Google skills. Since January of 2014, Jason has helped XAPP launch multiple successful Alexa skills, Google skills and chat bots for a wide array of well known companies, Jason, previously worked as a researcher, content creator and database developer for multiple health and security companies in the Washington, D.C metro area which specialized in technology. His eagerness to learn and try new things make him a perfect match for our Q&A department.
Jason currently resides in Irvine, CA and is a huge, movie, media and technology buff. He loves playing with the newest gadgets and watching the latest movies on the big screen. Jason holds a Bachelor of Arts degree in Political Science from the George Washington University.
We’re always searching for great talent to contribute to our growing team. Do you think you have something to offer? Let’s connect
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XAPP AI is a trademark of XAPP AI, LLC