The Shift from Live Chat to Digital Self-Service

Live chat is shifting from first touch point to first escalation point

Basic live chat solutions are struggling to help businesses lower operating costs, improve sales, and increase customer satisfaction. Digital self-service options let you meet customers where they are.

Is your company ready for the future of digital self-service?

In this infographic, we’ll explain why we’re seeing a shift from live chat to digital self-service, and what it means to your business.

Download this infographic and you’ll discover:

  • How customer expectations have changed in the twenty years since live chat technology was introduced
  • Why AI powered digital self-service is increasingly attractive to companies looking to cut operating costs
  • How the pandemic accelerated the shift to digital self-service

Download the infographic

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