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XAPP AI Achieves AWS Conversational AI Competency Distinction

Recognition for expertise in developing high quality, highly effective chatbot, virtual assistant, and intelligent website search solutions

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It was recently announced that XAPP AI had become one of the first SaaS companies to achieve Amazon Web Services (AWS) Conversational AI Competency.

Attaining the AWS Conversational AI Competency, demonstrates to our customers that XAPP AI has validated expertise in Conversational AI on AWS.

XAPP has a long history of innovative conversational experiences going back to our founding ten years ago. The demand for conversational AI interfaces has continued to grow as users prefer to interact with businesses on digital channels. Organizations of all sizes are creating chatbots, voice assistants, and IVR solutions to increase customer satisfaction, reduce operational costs, and streamline business processes.

This is an exciting milestone for the XAPP team and Conversational AI as a whole, which is now recognized as a standalone competency. It’s a testament to the many customers, citizens, and employees who have continued to push for more accurate, intelligent, and engaging experiences. Achieving the AWS Conversational AI Competency differentiates XAPP AI as an AWS Partner Network (APN) member with significant domain expertise in deploying high quality, highly effective conversational-AI solutions to improve customer experiences. 

Optimal Conversation™ Studio from XAPP AI enables those experiences. OC Studio is an automated knowledge capture and curation platform for developing virtual assistants and intelligent search solutions. It combines the power of intelligent search, using Amazon Kendra, to answer informational questions with the power of conversational AI, using Amazon Lex, to understand and respond to intentional requests. Supported channels include: web chat, website search, text, social, smart speakers and conversational IVR. 

Optimal Conversations for SMBs is a partner-ready, self-service solution that makes it easy for small-and medium-sized business (SMB) service providers to add AI-powered search and chat solutions to their software as a service (SaaS) offerings.

This latest distinction energizes our team as we continue innovating to further empower organizations to implement self-service conversational AI solutions that customers will enjoy using.

Contact us to discuss how we can help any size business launch Conversational AI experiences that people want to use.

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