Booking new jobs and delivering an exceptional customer experience for callers are top priorities for home and field service businesses. However, inbound calls come in bunches, stressing CSRs and frustrating customers.

As a small business owner in the home services industry, making it easy for customers to find and book your services online is essential. Setting up […]

AI Scheduling makes it easier for visitors to book from your website and business profile. Send jobs to your field service management platform.

We are thrilled to share news underscoring the innovative spirit and leadership of XAPP AI. Our CEO, Pat Higbie, has been honored with an invitation to join the prestigious Mindshare Class of 2024, a recognition that highlights not just individual achievement but also the forward momentum of our entire company

We're using AI to aid the Home Services industry. With this focus, we can enhance, and augment common workflows to aid in answering questions and scheduling service calls. This vertical focus is a differentiator for XAPP AI, and allows us to integrate deeply with field service management platforms and CRMS used by HVAC companies, roofers, and more. It's also important to understand the language of these SMBs. What's a SEER rating? Do you recommend a split-system? We've spent a great deal of time teaching our AI the nomenclature of this specific vertical, and the end result is obvious.

Surefire Local and XAPP AI partner to help SMBs improve lead flow and sales efficiency Surefire Local and XAPP AI announce AI-powered conversational site search and chat solutions for […]

Congratulations, you've adopted some strategies and techniques we've covered in the previous articles. You've vastly improved the ability of digital-first users to find what they're looking for, and you've automated your lead capturing mechanisms and sales workflows. There's a final step: servicing, and retaining those customers you've fought so hard to acquire. It's crucial that you put the same level of effort into customer retention and satisfaction as other chores towards the top of the funnel.

All organizations are struggling with staffing shortages, and strained resources to meet these expectations. Sales teams in particular, are under tremendous pressure to grow. They need assistance in the form of quality lead capturing, and efficient workflows to scale. Read on to learn how to automate the process of generating leads for your business through your own website, or other digital property.

Digital-first users are comfortable with technology, and use it to help them shop, do research, and 'get things done'. They have a different mindset compared to traditional users who prefer to interact directly with a person, in a physical location. The Digital-first mindset is shared by a large population around the world, and is growing rapidly.