If you ask business leaders to look into a crystal ball and predict what will happen in 2024, you are guaranteed a response that includes a reference to AI. In 2023, the adoption of artificial intelligence went from a futuristic pipe dream to a rapidly evolving reality transforming the business landscape. 2024 promises to be a year of continued AI growth, with its impact reaching into every corner of the business world. Here are some bold predictions for how AI will shape the business landscape in the year ahead.

Small businesses in the home services industries like HVAC, plumbing, and roofing professionals, often experience significant fluctuations in call volume throughout the year due to seasonal factors. AI-powered digital messaging can help these businesses better prepare for periods of high demand and optimize their staffing and resources accordingly.

Companies have historically spent a lot of time, energy, and money investing in human-led first-touch experiences. As the labor market tightens and customer expectations increase, offering a consistent experience has become increasingly difficult. XAPP AI can help.

Many small business owners find themselves trying to do more with fewer people, and the employee and customer experience suffers. To help alleviate some of the burden, we’re proud to announce that small businesses can now add a XAPP AI-powered chatbot to their website for free.