Digital-first users are comfortable with technology, and use it to help them shop, do research, and ‘get things done’. They have a different mindset compared to traditional users who prefer to interact directly with a person, in a physical location. The Digital-first mindset is shared by a large population around the world, and is growing rapidly.
It wouldn’t be too hard to guess that younger people tend to adopt the latest technologies faster, and more seamlessly compared to their older counter-parts. We’re not too many years removed from the introduction of the iPhone, and iPad devices that introduced a touchscreen interface to the masses. This new mode of interaction (swiping, pinching, and tapping) was natural to children, but adults were wondering where the instructions were. Fast forward over a decade later and a similar phenomenon is taking shape.
Often overlooked, the ability for users to find information on your website, is one of the most important features you can provide. Self service is an accepted behavior, and the quality of your search experience will dictate the success or failure of users on their digital journey.
It’s hard to overstate the impact of Artificial Intelligence, and Machine Learning have had on us. We’re living in unprecedented times with breakthrough innovations happening at such frequency that we fail to realize the weight of these creations. In this article, we share interesting statistics on AI-powered self service
Most self-service failures occur when prospects and customers can’t get the information they want from your website. Ironically, you have what they’re looking for, but can’t surface knowledge quickly and easily on all channels. When this happens, you risk losing those frustrated users, and driving them to competitors.
In this episode, we discuss some of the advanced AI interactions we’re using to drive the March Madness skill on Amazon Alexa. Besides great content that user’s can access, there’ are some sophisticated features that are invisible, yet essential. We dig into some of those topics.
As Q1 blew past us faster than a Nor’easter, let’s take a minute to reflect on a fast, furious, and successful first quarter at XAPP AI through the lens of our clients, our products, and our partners.
XAPP AI celebrates Women in History Month! Our director of Product Design, Yina Smith-Danenhower discusses her unique professional journey, plus the challenges of designing products and experiences for conversational AI, and intelligent search.
Competitive pressures and artificial intelligence (AI) are changing the landscape of customer service, raising customer expectations in terms of answering their questions and resolving their issues. Today’s customers expect a higher level of service and the best way to earn and retain their loyalty is with quick resolution of problems with as little effort as possible on their part.
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