Often overlooked, the ability for users to find information on your website, is one of the most important features you can provide. Self service is an accepted behavior, and the quality of your search experience will dictate the success or failure of users on their digital journey.
It’s hard to overstate the impact of Artificial Intelligence, and Machine Learning have had on us. We’re living in unprecedented times with breakthrough innovations happening at such frequency that we fail to realize the weight of these creations. In this article, we share interesting statistics on AI-powered self service
Most self-service failures occur when prospects and customers can’t get the information they want from your website. Ironically, you have what they’re looking for, but can’t surface knowledge quickly and easily on all channels. When this happens, you risk losing those frustrated users, and driving them to competitors.
In this episode, we discuss some of the advanced AI interactions we’re using to drive the March Madness skill on Amazon Alexa. Besides great content that user’s can access, there’ are some sophisticated features that are invisible, yet essential. We dig into some of those topics.
As Q1 blew past us faster than a Nor’easter, let’s take a minute to reflect on a fast, furious, and successful first quarter at XAPP AI through the lens of our clients, our products, and our partners.
XAPP AI celebrates Women in History Month! Our director of Product Design, Yina Smith-Danenhower discusses her unique professional journey, plus the challenges of designing products and experiences for conversational AI, and intelligent search.
Competitive pressures and artificial intelligence (AI) are changing the landscape of customer service, raising customer expectations in terms of answering their questions and resolving their issues. Today’s customers expect a higher level of service and the best way to earn and retain their loyalty is with quick resolution of problems with as little effort as possible on their part.
PepsiCo is one of the world’s largest food & beverage companies. With billions of consumers worldwide, PepsiCo was looking for innovative ways to improve the consumer experience, proactively share information on their corporate sustainability efforts, and help their consumers find retailers where they could buy their favorite PepsiCo beverages.
XAPP AI is one of the first AWS Partners to achieve the new AWS Applied AI competency in the Machine Learning category demonstrating our experience and expertise in building machine learning solutions and integrations on AWS.
Pat Higbie, Co-founder and CEO XAPP AI Dr. Andrew Ng is a leading authority on AI transformation — he knows what works and what doesn’t work
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