Building a conversational AI model from scratch is like opening a box and finding a bunch of blocks with no instructions. Building with a pre-trained model is like opening a box and finding those same blocks…but with detailed diagrams and instructions, and some pre-assembled foundations to help you get started.

Building a conversational AI model from scratch is like opening a box and finding a bunch of blocks with no instructions. Building with a pre-trained model is like opening a box and finding those same blocks…but with detailed diagrams and instructions, and some pre-assembled foundations to help you get started.

Conversational AI offers a scalable way for state and local government agencies to offer more personalized services and interactions in a way that is accessible and intuitive to citizens. It has the ability to work quietly in the background, powering great experiences by improving the consistency and accuracy of information provided, improving speed of response, and improving the intuitiveness and ease of use of the digital experience.

Conversational Artificial Intelligence is changing how we interact with technology and each other. The technology enables more human-like interactions than ever before but the complexities of the technology can make implementation intimidating, especially for organizations looking to implement quickly and often. Our advice to anyone looking for the fastest way to launch conversational AI experiences at scale: find yourself a partner.

As companies look to integrate conversational AI solutions into their existing tech stacks, it can be difficult to understand how to prioritize ever-evolving customer expectations against the needs of the business, as they relate to this technology. It's hard to determine whether or not the conversational AI solution you're considering will be able to flex and scale as needed. To do this the right way, it’s important to ask a few key questions before you build.