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October 5, 2021

Why Conversational Self-service is Essential NOW

Competitive pressures and artificial intelligence (AI) are changing the landscape of customer service, raising customer expectations in terms of answering their questions and resolving their issues. Today’s customers expect a higher level of service and the best way to earn and retain their loyalty is with quick resolution of problems with as little effort as possible on their part.
March 10, 2021
XAPP AI AWS Applied AI Competency Logo

XAPP AI Achieves AWS Applied AI Competency Status

XAPP AI is one of the first AWS Partners to achieve the new AWS Applied AI competency in the Machine Learning category demonstrating our experience and expertise in building machine learning solutions and integrations on AWS.
January 12, 2021

Reinventing Self Service with Conversational AI by Automating Knowledge Capture and Curation

Pat Higbie, Co-founder and CEO XAPP AI Dr. Andrew Ng is a leading authority on AI transformation — he knows what works and what doesn’t work […]
November 2, 2020

XAPP Awarded Key Recognition for its Leading Conversational AI Platform

Optimal Conversation™ Studio (OC Studio) from XAPP AI has been recognized as one of CIOReview’s “Most Promising Conversational Platform Providers” for 2020. The award is a […]
June 6, 2018

XAPPmedia Becomes First Voice AI Platform to Launch and Provide Managed Service for More Than 1,000 Voice Apps on Amazon Alexa and Google Assistant

XAPPmedia today announced that is has launched more than 1,000 paid voice apps for leading consumer brands and media companies that operate on Amazon Alexa and […]
May 23, 2018

XAPPmedia and 360i Win People’s Voice Webby Award for National Geographic’s Bravo Tango

We knew from the beginning that working on National Geographic’s Bravo Tango Brain Training Google Action was going to be different. National Geographic was more focused on helping the type of military veterans portrayed in its television program The Long Road Home than promoting the show.
April 30, 2018

Smart Speaker Owners and Radio Ratings – New Data Show the Link to TSL

Radio ratings participants are about 68% more likely to own a smart speaker than the general population according to January data from NuVudoo. The data show […]
April 24, 2018

Alexa is Coming to the Car Faster Than You Think

Amazon’s Alexa is being adopted by car makers ranging from Ford and Toyota to BMW. Ford says 20 million cars will have Alexa access in 2018 and that is a good start. Those announcements show a trend, but new testing by Amazon may accelerate Alexa availability by introducing an Echo Dot model for cars.
March 8, 2018

Voice Shopping to Rise to $40 Billion in 2022. Are You Ready?

There is a new report by OC&C that reveals voice commerce reached nearly $2 billion in the U.S. in 2017. More surprising to some is that it is projected to reach $40 billion in the next five years. That is an 86% compound annual growth rate (CAGR). And, it's not just a U.S. phenomenon. In the U.K. voice shopping is expected to climb from just $200 million to $5 billion in that same period.