Trends Archives | Page 5 of 8

February 16, 2023

Digital Self-Service is the Future of Customer Satisfaction

As websites have evolved from online listings to online experiences, user expectations and business needs for operational efficiencies have been the drivers behind a lot of technical innovations. Take for instance, chatbots and intelligent virtual assistants. Something of a novelty just a few short years ago, now over 80% of people have interacted with a chatbot. This form of digital self-service offers users a convenient way to accomplish their task – whatever it may be – quickly and efficiently. Like most things, there are good and bad ways to implement these emerging technologies into your digital strategy.

January 26, 2023

Less Phone Calls, More Conversations: Optimal Conversations™ for Google My Business

Business owners know what they need and they know what they can afford to pay for it. With our new offering, there are no compromises. It’s enterprise-grade conversational AI technology packed into a no-code, easy to setup, simple to manage, tool. That means vendors can offer highly competitive technology at an accessible price point, all without worrying about managing any ongoing maintenance internally. We’re excited about taking our technology and partnering with SaaS companies to put it to work for small business owners who are looking for better ways to manage inbound messages from Google Business Messages in real time.

January 18, 2023

Overcoming Digital Self-Service Fear with a Unified Knowledge Model for More Intelligent Search & Virtual Assistants

Digital self-service is less expensive, faster, and results in satisfied and loyal customers - and fear of an out-of-control AI doesn’t have to keep you from enjoying those benefits.

January 5, 2023

man and woman review a board covered with post-it notes.

SMB Conversational Design Best Practices for 2023

After months of collecting data from the thousands of conversations had between small and medium sized businesses and their prospects and customers, we’ve identified six best practices about human-computer interaction (HCI) design for chatbots and intelligent virtual assistants:

December 15, 2022

A web of bright blue lights overlapping each other against the backdrop of a city at night

XAPP AI Achieves AWS Conversational AI Competency Distinction

It was recently announced that XAPP AI had become one of the first SaaS companies to achieve Amazon Web Services (AWS) Conversational AI Competency. This latest distinction energizes our team as we continue innovating to further empower organizations to implement self-service conversational AI solutions that customers will enjoy using.

November 16, 2022

Ten Years of Making the Impossible, Possible

It’s remarkable what you can accomplish when you stop letting the word “impossible” dictate the size of your dreams. While XAPP AI was spun out of the industry-leading XAPPmedia brand in 2021, the XAPP story started ten years ago this month. Anniversaries are often a time of reflection and this one is no different.

November 10, 2022

Three Digital Self-Service Improvements to Make in 2023

Building a conversational AI model from scratch is like opening a box and finding a bunch of blocks with no instructions. Building with a pre-trained model is like opening a box and finding those same blocks…but with detailed diagrams and instructions, and some pre-assembled foundations to help you get started.

October 27, 2022

How Pre-trained Conversational Models by Vertical Industry Deliver Faster Time-to-Market

Building a conversational AI model from scratch is like opening a box and finding a bunch of blocks with no instructions. Building with a pre-trained model is like opening a box and finding those same blocks…but with detailed diagrams and instructions, and some pre-assembled foundations to help you get started.

October 11, 2022

People wearing surgical masks sit at computers in a call center

Three Ways Conversational AI Can Improve the Digital Citizen Experience

Conversational AI offers a scalable way for state and local government agencies to offer more personalized services and interactions in a way that is accessible and intuitive to citizens. It has the ability to work quietly in the background, powering great experiences by improving the consistency and accuracy of information provided, improving speed of response, and improving the intuitiveness and ease of use of the digital experience.