Trends Archives | Page 7 of 7

April 26, 2022

AI Self Service Trends

It's hard to overstate the impact of Artificial Intelligence, and Machine Learning have had on us. We're living in unprecedented times with breakthrough innovations happening at such frequency that we fail to realize the weight of these creations. In this article, we share interesting statistics on AI-powered self service

April 18, 2022

Can AI save your website dropoff?

Most self-service failures occur when prospects and customers can't get the information they want from your website. Ironically, you have what they're looking for, but can't surface knowledge quickly and easily on all channels. When this happens, you risk losing those frustrated users, and driving them to competitors.

April 12, 2022

XAPP Supports the Madness!

In this episode, we discuss some of the advanced AI interactions we're using to drive the March Madness skill on Amazon Alexa. Besides great content that user's can access, there' are some sophisticated features that are invisible, yet essential. We dig into some of those topics.

April 4, 2022

Q1 Recap

As Q1 blew past us faster than a Nor’easter, let’s take a minute to reflect on a fast, furious, and successful first quarter at XAPP AI through the lens of our clients, our products, and our partners.

March 28, 2022

Celebrating Women’s History Month

XAPP AI celebrates Women in History Month! Our director of Product Design, Yina Smith-Danenhower discusses her unique professional journey, plus the challenges of designing products and experiences for conversational AI, and intelligent search.

October 5, 2021

Why Conversational Self-service is Essential NOW

Competitive pressures and artificial intelligence (AI) are changing the landscape of customer service, raising customer expectations in terms of answering their questions and resolving their issues. Today’s customers expect a higher level of service and the best way to earn and retain their loyalty is with quick resolution of problems with as little effort as possible on their part.

March 10, 2021

XAPP AI Achieves AWS Applied AI Competency Status

XAPP AI is one of the first AWS Partners to achieve the new AWS Applied AI competency in the Machine Learning category demonstrating our experience and expertise in building machine learning solutions and integrations on AWS.