Trends Archives | Page 4 of 7

April 4, 2023

Partnering to Put Conversational AI to Work for Your SMB Customers

At XAPP, we believe that every business should have access to the latest AI technologies. That's why we've created a powerful AI self service solution that answers customers’ questions, builds trust and captures leads; while seamlessly integrating into CRMs and back-end management systems. XAPP AI is pre-engineered for small business industries for easy installation, zero maintenance and rapid return-on-investment (ROI). As an AWS partner with proven Conversational AI competency we take pride in offering enterprise-grade solutions using best-in-class conversational AI technologies..

March 1, 2023

A person's hand reaches towards a glowing animation of a robot with chat bubbles floating around it

Hook Into Chatbot Intelligence & Consistent Experiences to Drive Leads

As people continue to shift into a more digital-first mindset, usage of chatbots in online spaces continues to grow. With 24/7 availability and instantaneous responses, it’s no wonder that there’s a strong consumer desire to use digital self-service tools like chatbots. The businesses who build and implement these tools also benefit from them, with improved operational efficiencies and the ability to scale customer service without growing their team. The benefits for both consumers and businesses rely on the chatbot experience working as expected, which means that it’s vitally important for businesses to understand and meet consumer expectations.

February 16, 2023

Digital Self-Service is the Future of Customer Satisfaction

As websites have evolved from online listings to online experiences, user expectations and business needs for operational efficiencies have been the drivers behind a lot of technical innovations. Take for instance, chatbots and intelligent virtual assistants. Something of a novelty just a few short years ago, now over 80% of people have interacted with a chatbot. This form of digital self-service offers users a convenient way to accomplish their task – whatever it may be – quickly and efficiently. Like most things, there are good and bad ways to implement these emerging technologies into your digital strategy.

January 26, 2023

Less Phone Calls, More Conversations: Optimal Conversations™ for Google My Business

Business owners know what they need and they know what they can afford to pay for it. With our new offering, there are no compromises. It’s enterprise-grade conversational AI technology packed into a no-code, easy to setup, simple to manage, tool. That means vendors can offer highly competitive technology at an accessible price point, all without worrying about managing any ongoing maintenance internally. We’re excited about taking our technology and partnering with SaaS companies to put it to work for small business owners who are looking for better ways to manage inbound messages from Google Business Messages in real time.

January 18, 2023

Overcoming Digital Self-Service Fear with a Unified Knowledge Model for More Intelligent Search & Virtual Assistants

Digital self-service is less expensive, faster, and results in satisfied and loyal customers - and fear of an out-of-control AI doesn’t have to keep you from enjoying those benefits.

January 5, 2023

man and woman review a board covered with post-it notes.

SMB Conversational Design Best Practices for 2023

After months of collecting data from the thousands of conversations had between small and medium sized businesses and their prospects and customers, we’ve identified six best practices about human-computer interaction (HCI) design for chatbots and intelligent virtual assistants:

December 15, 2022

A web of bright blue lights overlapping each other against the backdrop of a city at night

XAPP AI Achieves AWS Conversational AI Competency Distinction

It was recently announced that XAPP AI had become one of the first SaaS companies to achieve Amazon Web Services (AWS) Conversational AI Competency. This latest distinction energizes our team as we continue innovating to further empower organizations to implement self-service conversational AI solutions that customers will enjoy using.

November 16, 2022

Ten Years of Making the Impossible, Possible

It’s remarkable what you can accomplish when you stop letting the word “impossible” dictate the size of your dreams. While XAPP AI was spun out of the industry-leading XAPPmedia brand in 2021, the XAPP story started ten years ago this month. Anniversaries are often a time of reflection and this one is no different.

November 10, 2022

Three Digital Self-Service Improvements to Make in 2023

Building a conversational AI model from scratch is like opening a box and finding a bunch of blocks with no instructions. Building with a pre-trained model is like opening a box and finding those same blocks…but with detailed diagrams and instructions, and some pre-assembled foundations to help you get started.